100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 15 days in new (un-used) condition and we'll replace it or give you a refund. Please read "Returns" below for more information.
Please note that your order must be placed by 8:00am Pacific Time to ship the same day that the order is placed.
Free Shipping on orders over $75 (bulky or heavy items may incur extra shipping charges)
We offer three shipping options:
- Standard Shipping (1-4 Business Days)
- Expedited Shipping (2-3 Business Days)
- Express Shipping (1 Business Day)
On occasion we may over sell on a particular product. We do all we can to avoid such circumstances but at times they are unavoidable and we do sincerely apologize. In such a case we will contact you ASAP to let you know about the situation. At that time we will see if you would like us to order the product if it is still currently available at the advertised price, or, if you would like us to cancel the order.
EXCHANGES / RETURNS
All Exchanges / Returns must be made within 15 days of original purchase. Product must be in new unused condition and accompanied by the original packaging and the purchase receipt. Come into the store or ship Exchanges via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise exchanged / returned must be in NEW UN-USED condition.
- Send a copy of your invoice with the product, save one copy for yourself.
- Call us at (800)529-2530 to get an RA#
- Write your RA# on the outside of the package and on the copy of the invoice you will be sending back with the product.
- Send the package to:
ATTN: Exchanges / Returns.
4051 Sepulveda Blvd.
Culver City, CA 90230
AVAILABLE TO ORDER
“Available to Order”. You will see this displayed with items that we currently do not have “In-Stock” but our vendors do. We can get these products in less than a week and sometimes in 1 day! It will depend on which vendor has the product and where they are located. If you would like to order one of these items you can place and order online or come into the store.
Occasionally, some items are unexpectedly out of stock or unavailable, these items will not ship or be charged to your account. If you would like to backorder the product please contact us by phone at 1(800)529-2530. No additional shipping charges will be applied.
We Match AMAZON Prices!
Present a verifiable "Advertised" price on the identical item (model, year, size and color), in-stock on Amazon, and, at Wheel World, and we’ll match the price! Offer not valid with any other offer such as, coupons, giveaways or interest free financing.
LOW PRICE GUARANTEE!
* Present a verifiable "Advertised" price on the identical item (model, year, size and color), instock at our competitor, and we’ll meet or beat the price or it’s FREE! Offer not valid with any other offer such as, coupons, giveaways or interest free financing. Other Exclusions: pre-owned products, custom builds, package deals, free labor or shipping, wholesalers, auction sites, overseas retailers, liquidation outlets or going out of business sales.
PRICE PROTECTION GUARANTEE!
You can be confident in your purchase here at Wheel World. If you make a purchase with us and find it for less at one of our competitors or here at Wheel World, we will give you a store credit for the difference! *
* Offer valid within 30 days of purchase date. Present a verifiable "Advertised" price on the identical item (model, year, size and color), Instock at our competitor, and we will give you a store credit for the difference! Offer not valid with any other offer such as, coupons, giveaways or interest free financing. Other Exclusions: pre-owned products, custom builds package deals, free labor or shipping, wholesalers, auction sites, overseas retailers, liquidation outlets or going out of business sales.
PRICES & INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
Consumer's information will be shared with Giant in association with registration of bicycle and factory warranty.